How We Work
A clear process. A long-term partner.
From the first conversation to ongoing support, here's what working with us looks like.
A conversation about your goals, plus a review of your public website and current tools.
A clear, written scope with priorities, so you know what's included before anything is built.
Wireframes and a clickable mockup you can review before build.
AI-Native development with human review at every stage.
Testing on real devices, a careful launch, and training for your team.
Ongoing care, regular check-ins and coaching. We stay after launch.
Communication
One named contact, regular updates in plain English and a shared view of progress.
Quality assurance
Every build is reviewed by a person and tested on real phones, tablets and desktops before launch, including keyboard and accessibility checks.
Launch and aftercare
A careful launch, training for your team, then care plans for hosting, updates, backups, small changes and regular improvement reviews.
Frequently asked questions
It depends on scope. After the discovery call we give you a written timeline before any work starts.
After the discovery call we send a clear, fixed scope and quote, so you know exactly what you're getting before you commit.
You do, once the project is paid for. The detail is set out in your agreement.
We don't disappear. Care plans cover hosting, updates, backups, small changes and regular check-ins.
A person on our team looks at your public website before your call: how fast it loads, how easy it is to use on a phone, how easily customers can get in touch, the basics of how Google shows you, and where automation could save you time. It isn't a full technical, security or compliance audit, and we don't need access to your private systems.
No. We explain everything in plain English and coach you through anything you'll manage yourself.